Orders usually ship within 2 business days, but may take up to 10 business days (especially during the holiday season). If you have a hard deadline that your equipment needs to be somewhere by, please send us an email asking when the order should arrive and explaining your deadline to email@example.com. By default items are shipped 2-3 day USPS priority.
General returns can be accepted for resalable (non-defective) non-customized items within 30 days of shipping date. Please contact us for an RMA form. Items must be clean and unused, a 10% restocking fee will be applied, and the customer is responsible for all shipping costs on such returns. Refunds will be granted in the form of credit card refund.
Exchanges for resalable (non-defective) non-customized items will be accepted within 30 days of shipment. Please contact us for an RMA form. Returned items must be clean and unused, a 10% restocking fee will be applied, and the customer is responsible for all shipping costs of both the returned and the replacement items. If there is a difference in cost between the original and replacement items, you will either be emailed a payment request or the original purchase will be refunded appropriately.
Dark Monk provides a 1-year manufacturing defect warranty. If you receive products with a manufacturing defect evident on arrival or that become evident during standard use, please contact us for an RMA form. We will ask for descriptions and pictures of the faulty element. Dark Monk will either repair or replace the product, and will pay for all related shipping costs.
Orders can be cancelled within two hours of being placed. Please contact us with your order number to request a cancellation.
Dark Monk will never share any customer information with third party advertisers. We do not store credit card information for any purposes. All account information is stored in a secure database and will be used to help inform our customers of spinning arts equipment news or make ordering easier from the Dark Monk website.
Lost in the Mail
Dark Monk is not responsible for items that are packaged and shipped properly but fail to arrive at the customer's destination due to either customer or shipper errors. We will work diligently to try and resolve any issue that arises, but the normal action is to wait a minimum of 60 days for the package to either be delivered or returned to Dark Monk. If it is returned and the shipping issue was something Dark Monk did incorrectly, we will reship the package at our expense. If the shipping issue was a customer mistake, Dark Monk will send an invoice for the re-shipping charge. As soon as that is paid, the package will be reshipped to the customer.
International packages that are shipped first class, do not have tracking or insurance. If the order is undelivered and not returned after 60 days, Dark Monk will offer the customer the same order at half price and the customer will cover shipping. If the original package is later returned to Dark Monk, Dark Monk will refund the remaining 50% that was paid on the second order.